What I Learn From The Rain

Do you know how to put away four pallets with a dozen different items into two little shelves? Neither did we, but sadly that was what we were doing in that cold morning. The shelves were almost full too. We ran out of idea until one of us decided to ‘MacGyver’ it. Somehow we connected four smaller shelves, turning them into ‘unofficial-somewhat-risky-shelves-extension’.

Chemicals were the worst because we had to be extra careful. In particular those with ‘DG’ written on them (DG is Dangerous Goods). These must be visible and easy to contain should any of them decided to leak. It means we had to have spill container and granules (aka kitty litter) nearby.

Another hassle was those items with expiry dates such as disposable gloves or alcohol gels. Hah, who would’ve thought, disposable gloves have expiry dates! What would happen when they expire, have you ever thought about that? Maybe they go all wonky or change colour? Nooo, they got sticky and brittle!

After hours of struggle and perseverance, we finally did everything. All items were put away and labelled accurately. We made the impossible, possible, thanks to plenty of coffees and Krispy Kreme doughnuts.

‘Busy’ was the word on the street back then. Our days were full of work, work, work (and back pain, back pain, back pain). The floor flooded with pallet wraps, cut cardboard, and metal straps. No kidding, if we let a mouse loose, it would get lost in no time among the jungle, and then died of starvation.

Well, we did have downtime, sometimes. We used these rare moments to enjoy extra cups of coffees while having in-depth discussions (among other things) about our customers. They kept us busy alright. Some of them pretty much demanded immediate attention when they rang. We should charge more for this ‘concierge’ services, unfortunately not.

Our super busyness though had left us with many little things unattended around the warehouse. For example, our toilet was not flushing correctly, sometimes not at all. Then what about that jungle of cardboards and straps, they were accidents waiting to happen. And then there was this small leak from the ceiling fan. Nothing major yet, just a little bit of concerns.


”What are you doing, Jim?”, I asked our loyal warehouse staff.

”It’s leaking again, boss, I am just rearranging things,” Jim said.

”You mean the ceiling fan?”

”Yup, a bit wet today.”

”Is it getting worse?”

”Probably a little bit.”

”I probably should call the agent to fix it.”

”Yes, you should.”

I helped Jim to move the stocks away from underneath the ceiling fan. Some of them were severely damaged already. Luckily we didn’t have too many perishable products down there – at least that was what I thought.

”So what is the damage?” I asked Jim.

”Well, some of the almost expired disposable gloves are now definitely expired,” he replied.

”What do you mean some?”

”What?”

”How much is ‘some’?”

”Two cartons boss.”

”All wet?”

”Yeah, all wet.”

”Is that all?”

”Yup that’s it. The Nitrile gloves are also wet, but they are water resistant.”

”I hate this rain.”

”You mean, the leaky roof? The rain is not at fault here.”

”Yeah, I mean the leaking roof.”

The rain did not stop that day. Our humble little ceiling fan was leaking rainwater like a beer tap. We put plastic buckets all over the place to contain the rain. I remember back when I was a little kid we used to do something similar at home. Leaking roof and plastic buckets, we couldn’t get away from them.

Unfortunately, things got a bit hectic afterwards, no agent was called that day, and no leaking roof got fixed. It was Friday too, and we wanted to go home.


It’s funny how things go a lot slower from Monday to Friday, and suddenly speed up on the weekend. And before you know it, it’s Monday! Back to work, folks!

Non-stop raining continued over the weekend. I was hoping our leaking roof wouldn’t spill too much water into the warehouse. We cleared the area underneath already and put together a circle of spill granules to contain the possible flood.

Jim was already there when I arrived.

”Jim, how are things?” I asked Jim.

”Not good boss,” he replied.

”Oh, no..”

”Yes ..”

”How bad is it?”

”Interestingly, the leaking was not too bad.”

”But ..”

”But some of them found their way into our chemicals drums.”

”How did that happen?”

”We forgot to close the lids boss.”

”Yeah, but the drums were not underneath the leaking fan.”

”Well, apparently it was leaking at other places too.”

”And they happened to be on top of the drums.”

”Yes, boss.”

Fortunately, none of the DG chemicals was affected. We made sure they were all closed properly. The concentrated dishwashing liquid and glass cleaner though, they were all ruined.

I knew it was my fault for not calling the agent sooner. But again, the primary damage was not from the ceiling fan. Even if I called the agent and got the fan fixed, we would still suffer significant loss from that leak on top of the drums.

Soon the season changed, and we forgot about the incident altogether. We finally fixed all the leaks. But we couldn’t sell our concentrated chemicals though, because well, they were not concentrated anymore.

At least I learnt a few lessons from this.

Number one. Always do what you can do today, not tomorrow. If I did, I would have got the leaks fixed, and the drum lids closed. But I didn’t, and I paid a hefty price for that.

Number two. Water is so powerful even its drips can ruin the whole drum. It reminds me of an old proverb: “One drop of poison infects the whole tun of wine“. I should never underestimate the damage that small drops of water can do.

Number three. There is no point in blaming the past because it already happened and there is nothing I can do to change that. This one I needed to learn the hard way. I have now accepted that instead of crying over what has happened, it is better to learn from my mistakes and try not to repeat that.

Wait, there is one more lesson to learn from this saga.

Interestingly, this lesson is the culmination of all three.

It is the classic concept of ‘grit’.

Grit is about doing what you can and not procrastinating (lesson no.1).

It is also about persevering in doing little things at a time, and never underestimate how they could affect the more significant things (lesson no.2).

Finally, grit does not worry about the past and focus instead on the future (lesson no.3).

***

“It’s hard to beat a person who never gives up” —Babe Ruth

Focus On One Point

Small businesses often found themselves competing with much larger competitors. Sometimes the amount of money these competitors spend on their operational expenses alone is enough to acquire several smaller businesses. They are so big it is futile to compete head-on. So how do you compete? How do you win in the marketplace?

Well, as large as any company can be they cannot serve everyone. There are pockets of customers they are simply not interested in or they are not perceived good enough by these customers. The issue is then how to identify these pockets and how to dominate them.

It is not possible for any small business to conduct in-depth market research to identify these little gold mines. So what they can do instead is to narrow their search and focus on certain type of customers they can serve better based on their competitive strengths. These strengths can be anything from unique products, locality advantage, similar cultural background, excellent customer relations and etc.

**

Lee is a cabinet maker who has been struggling to make ends meet due to the onslaught of cheaper imports. He used to make at least 10 units per month and now only down to 4 or 5. His skills mean he could make any type of wooden products from budget version to the most sophisticated one ever built. In fact the more sophisticated the design the more energised he is.

In addition to his cabinet making skill, he is also an avid gardener with real passion and a very green thumb. Not only he has a vast collection of plants he also builds all sort of wooden boxes, benches, garden beds and so on. He magically transformed his humble backyard into a place of serenity with such artistic touch of a master carpenter.

Of course, like any good inspiring story – Lee then realised how he could use his carpentry skill to transform boring ordinary backyards into majestic gardens. He started to work with landscaper and garden designer to come up with unique designs in Continue reading